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We are aware of a problem with the telephone call queue, at Verney Close only, during times of high call volume. We have reported this to our telephone supplier. If you experience this and you need to speak to the practice urgently please call 01280 818600 where a member of staff at our North End site will be happy  to help. We apologise for the inconvenience.

Joining with The Swan Practice

We would like to make you aware of some temporary changes to our service during the period from Wednesday 5th to Tuesday 11th October, due to the necessary changes to our IT system.

Please be assured that the surgeries will maintain our usual opening hours and our telephone lines will not be affected. Patients with urgent problems will be dealt with as usual.

Appointment Bookings

From 12.00pm on Friday 7th October until our computers are reconfigured on Monday 10th October our appointment booking system will not be available and so we will not be able to take bookings for advanced routine appointments during this period.

From Thursday 6th October our text appointment reminder service will be temporarily suspended until around 14th October.

Online Services – Patient Access

This service will be suspended from Wednesday 5th October.

Please ensure you submit your next prescription request in time to account for this or use the paper request slip at the surgery.

Online appointment booking, ordering repeat prescriptions and access to online test results and medical records will not be available. For details on how to re-register for this access, please see our 'Online Services' page.

We apologise for any inconvenience and thank you for your understanding.

Until the merge... 

Unfortunately Verney Close Surgery will not be accepting new registrations from 1st July until the database merge is complete in October 2016. 

For more information and to register please visit :

The Partners of The Swan and Verney Close Surgery are committed to improving and expanding healthcare services for all of our patients.  There will be new GP's starting in the summer who will work across all sites and this will be beneficial to us all.  In time we envisage a greater choice for patients, ability to receive care across all sites and more choice and access to your health care providers.

Patient Letter

Questions and Answers

Swan Practice Letter for all Patients

If you have any concerns or questions you can use the feedback function, or call the number on your letter and speak with the Patient Advice and Liaison Service on 0800 328 5640.

Access & Parking

The surgery has wheelchair access to the building and an adapted toilet for patients' use. We also have a disabled parking bay which is clearly marked.
Limited parking is available. Therefore we respectfully request that you only use the patient parking bays for the duration of your visit to the surgery.


(Site updated 20/10/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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